Privacy Policy

 

Privacy Policy Notice

This privacy policy notice is served by Leaves Ltd, registered at Turret House, Station Rd, Amersham HP7 0AB. Company House Registration No: 08483772, under the website; leavesinstitute.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions

  • "I", "our", "us", or "we" refer to the business, Leaves Ltd, Leaves Institute or Leaves Healing.

  • "you", "the user", “client” and/or “student” refer to the person(s) applying and studying at Leaves Institute.

  • GDPR means General Data Protection Act.

  • PECR means Privacy & Electronic Communications Regulation.

  • ICO means Information Commissioner's Office.

  • Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are registered; with the ICO under the Data Protection Register, our registration number is: ZA526582.

 

Lawful basis: Consent
Where our purpose for processing data is for student support, which is necessary because we need to fully understand our students needs to be able to support them throughout their education at Leaves Institute.
We process students information in the following ways, we assess your needs through an interview form, discuss with the student any additional educational support, counselling or guidance they may need and they agree to us retaining information about their needs to help us support them fully throughout their education.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties. 

Lawful basis: Contract
Where our purpose for processing is future marketing of our courses.
Which is necessary because someone has subscribed to our website and/or registered their interest in our courses and we want to keep them updated with a monthly newsletter about Leaves Institute and any course information which may assist with their application.
We process your information in the following ways, we obtain information directly from your Application Form, Interview Form submitted when you apply or register your interest in a course.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.

Lawful basis: Legal obligation
Where our purpose for processing is we have received your interest through social media, such as our Facebook page, Twitter account, Pinterest account or Instagram account we will continue to update you via those social media channels.
Which is necessary because you have joined our social media groups and given us permission to update update you on information regarding Leaves Institute and Leaves Healing.
We process your information in the following ways, we note in our database that you have subscribed to our social media channels.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.

Lawful basis: Vital interests
Where our purpose for processing is information that could affect your studies at Leaves Institute.
Which is necessary because you may have suffered from a trauma, experienced mental health issues, have learning difficulties, suffered from depression or be in receipt of counselling.
We process your information in the following ways, we gather data of this nature into our database and we will inform the specific student support staff required to support and guide you with support for any problems you may be experiencing during your studies at Leaves Institute.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Sharing your information: We do not share your information with third parties.

Lawful basis: Public task
Where our purpose for processing is because we have received your business card or contact through an email, letter or phone call and you have requested further information regarding Leaves Institute we will keep a note of your request and how it has been dealt with in our database.
Which is necessary because we need to make sure we offer a high standard of customer service and respond promptly via the appropriate form or staff.
We process your information in the following ways, we will make potentially notes in our database specifically regarding the request you have made in relation to a service or course that we offer at Leaves Institute.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.

Lawful basis: Criminal offence data
Where our purpose for processing is because we are unable to educate students who have been convicted of certain crimes.
Which is necessary because we need to safeguard our students, staff and/or any future connections you may have connected with Leaves Institute.

We process your information in the following ways, we will collate data in our database after your application has been received via our website. We will them discuss with appropriate support staff if we are able to offer you a place on one of our courses.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows, you have the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

Internet cookies

We may in the future use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We may in the future use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

  • Non currently

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our collaborating associates, partners, affiliated businesses or are self served through our own means. We only use trusted affiliated businesses, collaborators and partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clickable sponsored or affiliate links may be displayed as a website URL like this; leaveshealing.com or leavesinstitute.com as a titled text link like this to our accrediting body H.E.A.L.S linked via healingeducationalliance.com 

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users. Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See at the bottom of all our email marketing messages for instructions on how to unsubscribe or manage your preferences

Our EMS and database provider is Zoho. We hold the following information about you within our EMS Zoho system;

  • First name

  • Surname

  • Phone number

  • Email address

  • Canvas ID number

  • Reason for contacting, connecting, applying or subscribing to Leaves Institute

  • Information regarding any additional student support you may need.

  • Course Applied for.

  • Whether you have been offered or declined a place.

  • Any student support you might need based on any learning difficulties

  • Any additional student support you may need in regards to a disability

  • Your date of Birth

  • Your address

  • Your I.P address

  • Subscription time & date

  • Application date

  • Your time zone, based on your location when studying an online course.

Compensation for services received

Leaves Institute conducts our Educational Programme to the highest level of Healing Education, our academic lectures and content of lectures are delivered with confidence by certified practitioners and teachers of the Leaves Healing Methods. However, should a student be unsatisfied with their education and course content received at Leaves Institute we will conduct a review into any issues and find a solution to best help the student move forward. Should a positive resolution be concluded, then the student will cease to continue their education at Leaves Institute immediately and will receive compensation that is agreed upon by both parties, in good faith for services paid for that are no longer required. In this case, please be aware that we will notify you by email within 7 days from the last day of service provision.